Terms of Use

Simplisio Ai Terms of Use

Effective: May 1, 2025

Thank you for using Simplisio Ai!

These Terms of Use apply if you reside in the European Economic Area (EEA) or Switzerland.

These Terms of Use (“Terms”) apply to your use of all Simplisio Ai’s services, including, along with any associated software applications, technology and websites (“Services”). You form a contract with us when you confirm that you accept these Terms or when you otherwise use the Services.

Simplisio Ai does not offer its own Application Programming Interface (API) for direct customer use; our Services may utilize APIs from third-party providers like OpenAI under their respective terms.

Our Privacy Policy explains how we collect and use personal information. Although it does not form part of these Terms, it is an important document that you should read.

Who we are

Simplisio Ai [please review here: Add a brief description of Simplisio Ai and its mission/purpose, if desired. Add website link if applicable.] Our Services are provided to you by:

SIMPLISIO INNOVATION SRL, a company incorporated in Romania with its registered office at Bucuresti, sector 1, Str. Stirbei Voda, nr. 164, bl. 21A, sc. A, et.1, ap.15, Romania, company registration number in Romania: 44791098, EUID: ROONRC.J40/14613/2021

Additional Service-specific Terms

Depending on the specific Service or features you use, additional Service-specific terms and policies may apply to your use of our Services. Where applicable, these will be made available to you and form part of these Terms. These may include:

• Usage Policies
• Service Terms
• Guidelines for generating images and videos

Registration and access

• Minimum age. You must be at least 13 years old or the minimum age required in your country to consent to use the Services. If you are under 18, you must have your parent or legal guardian’s permission to use the Services and ask them to read these Terms with you.
• Registration. You must provide accurate and complete information to register for an account to use our Services. You may not share your account credentials or make your account available to anyone else and are responsible for all activities that occur under your account. If you create an account or use the Services on behalf of another person or entity, you must have the authority to accept these Terms on their behalf.

Using our Services

• What you can do. Subject to your compliance with these Terms, you may access and use our Services. In using our Services, you must comply with all applicable laws as well as any applicable Service-specific terms and policies referenced above.
• What you cannot do. You may not use our Services for any illegal, harmful, or abusive activity. For example, you are prohibited from:
  • Using our Services in a way that infringes, misappropriates or violates anyone’s rights.
  • Misusing our reporting or appeals processes, including providing manifestly unfounded submissions.
  • Modifying, copying, leasing, selling or distributing any of our Services.
  • Attempting to or assisting anyone to reverse engineer, decompile or discover the source code or underlying components of our Services, including the models, algorithms, or systems of Simplisio Ai or its third-party providers (except to the extent this restriction is prohibited by applicable law).
  • Automatically or programmatically extracting data or Output (defined below) without permission.
  • Representing that Output was human-generated when it was not.
  • Interfering with or disrupting our Services, including circumventing any rate limits or restrictions or bypassing any protective measures or safety mitigations we put on our Services.
  • Using Output to develop models that compete with Simplisio Ai or its underlying AI providers.
• Software. Our Services may allow you to download software, such as mobile applications, which may update automatically to ensure you’re using the latest version. Our software may include open source software that is governed by its own licences that we’ve made available to you.
• Corporate domains. If you create an account using an email address owned by an organisation (for example, your employer), that account may be added to the organisation’s business account with us (if applicable), in which case we will provide notice to you so that you can help facilitate the transfer of your account (unless your organisation has already provided notice to you that it may monitor and control your account). Once your account is transferred, the organisation’s administrator may be able to control your account, including being able to access Content (defined below) and restrict or remove your access to the account.
• Third party Services. Our services integrate or utilize software, products, or services from third parties, including underlying AI models and APIs from providers like OpenAI (“Third Party Services”). Some parts of our Services may include output generated via these Third Party Services (“Third Party Output”). Third Party Services and Third Party Output may be subject to their own terms, and we are not responsible for them, though we pass on relevant requirements where necessary.
• Feedback. We appreciate your feedback about our Services, but you agree that we may use it to provide, maintain, develop, and improve our Services, without compensation to you.

Content

• Your content. You may provide input to the Services (“Input”), and receive output from the Services based on the Input (“Output”). Input and Output are collectively “Content”. You are responsible for Content, including ensuring that it does not violate any applicable law or these Terms. You represent and warrant that you have all rights, licences, and permissions needed to provide Input to our Services.
• Ownership of content. As between you and Simplisio Ai, and to the extent permitted by applicable law, you (a) retain your ownership rights in Input and (b) own the Output. We hereby assign to you all our right, title, and interest, if any, in and to Output generated directly for you via the Services. This assignment applies as between you and Simplisio Ai. Your rights relative to any third-party AI provider whose technology generates the Output may be governed by that provider’s terms.
• Similarity of content. Due to the nature of our Services and artificial intelligence generally, Output may not be unique and other users may receive similar output from our Services. Our assignment above does not extend to other users’ output or any Third Party Output.
• Our use of content. We require the right to use your Content to provide, maintain, develop, and improve our Services, comply with applicable law, enforce our terms and policies, and keep our Services safe. This includes processing your Input and transmitting it to Third Party Services (like AI providers) as necessary to generate Output and deliver the core functionality of our Services. Our Privacy Policy provides more detail on how we handle Content.
• Content moderation. We may use automated systems and/or human review to identify and address content that violates our Terms or Usage Policies. If we become aware of violations, we may take action such as removing or restricting content, limiting your access to features, or suspending or terminating your account.
• Opt out. We configure our use of underlying third-party AI services (like OpenAI) to prevent the use of your Content for their model training where such controls are available, as described in our Privacy Policy. Simplisio Ai does not use your Content to train its own foundational AI models. Please refer to your account settings and our Privacy Policy for details on data use and available controls.
• Accuracy. Artificial intelligence and machine learning are rapidly evolving fields. We work to improve our Services, but given the probabilistic nature of the underlying technology, use of our Services may result in Output that does not accurately reflect real people, places, or facts. When you use our Services you understand and agree:
  • Output may not always be accurate. You should not rely on Output from our Services as a sole source of truth or factual information, or as a substitute for professional advice.
  • You must evaluate Output for accuracy and appropriateness for your use case, including using human review as appropriate, before using or sharing Output from the Services.
  • You must not use any Output relating to a person for any purpose that could have a legal or material impact on that person, such as making credit, educational, employment, housing, insurance, legal, medical, or other important decisions about them.
  • Our Services may provide incomplete, incorrect, or offensive Output that does not represent Simplisio Ai’s views. If Output references any third party products or services, it doesn’t mean the third party endorses or is affiliated with Simplisio Ai.

Our IP rights

We and our affiliates own all rights, title, and interest in and to the Services. You may only use our name and logo in accordance with our Brand Guidelines.

Paid accounts

• Paid subscriptions. Some of our Services may allow you to purchase paid subscriptions for enhanced features (“Benefits”). The Benefits will be described before purchase. You can manage your paid subscription from your account settings.
• Fees: All charges will be made clear to you before purchase.
• Billing. If you sign-up for a paid subscription or purchase Services, you must provide complete and accurate billing information, including a valid payment method. For paid subscriptions, we will automatically charge your payment method periodically until you cancel. If payment fails, we may downgrade or suspend your access until payment is received.
• Service credits. You may pay for some Services by purchasing service credits, subject to our Service Credit Terms.
• Cooling off period. If you are a consumer in the EEA/Switzerland, you can cancel your purchase and request a refund within 14 days of purchase (the “Cooling Off Period”). The refund will be prorated from the cancellation request date to the end of the paid period. To cancel and request a refund during this period, please contact us at contact@simplisio.ai.
• Cancellation. After the Cooling Off Period, you can cancel your paid subscription anytime via your account settings, from the Stripe Account Page or by contacting contact@simplisio.ai. Cancellation is effective at the end of the current paid period. No refunds are generally provided for partial periods after the Cooling Off Period, unless otherwise specified.
• Changes. We may change prices with at least 30 days’ notice. Price increases take effect on your next renewal, allowing you to cancel beforehand.

Termination and suspension

• Your rights. You can stop using our Services and terminate these Terms at any time by closing your account. Please contact us for closing the account.
• EEA consumer withdrawal right. If you are an EEA-based consumer, you can withdraw from these Terms within 14 days of accepting them by contacting contact@simplisio.ai.
• Simplisio Ai rights. We may restrict, suspend, or terminate your access or close your account if we determine, acting reasonably and objectively, that:
  • You breached these Terms or our associated policies.
  • We must do so to comply with the law.
  • Your use of our Services poses a risk or could cause harm to Simplisio Ai, our users, or others.
  • Your account has been inactive for over a year and you do not have a paid account.
• Notice. If we terminate your account, we will try to notify you in advance to allow data export, unless doing so is inappropriate, could cause harm, or is legally prohibited.
• Appeals. If you believe we suspended or terminated your account in error, you can appeal by contacting contact@simplisio.ai

Our commitments to you

• How we provide the Services. We commit to provide the Services with reasonable skill and care and act with professional diligence. We do not promise the Services will be available indefinitely or in their current form.
• Liability. We are not responsible for loss or damage unless it is caused by our breach of these Terms or is reasonably foreseeable when you accept these Terms. We are not responsible for loss or damage from events beyond our reasonable control. We do not exclude or limit our liability where it would be unlawful (e.g., for death or personal injury caused by our negligence, fraud, or breach of essential contractual obligations).
• Statutory rights. You have certain statutory rights (e.g., as a consumer) that cannot be limited or excluded by these Terms. These Terms do not affect those rights.
• EEA consumer guarantee. If you are an EEA-based consumer, EEA consumer laws provide a legal guarantee covering the Services. Contact contact@simplisio.ai with questions about this guarantee.

Dispute resolution

• Concerns. If there’s a dispute, please contact us first at contact@simplisio.ai to try and resolve it informally.
• Court. If we cannot resolve the dispute informally, legal proceedings may be brought in the competent courts of Bucharest, Romania.
• EEA consumer alternative dispute resolution. EEA residents can use the European Commission’s Online Dispute Resolution (ODR) Platform: https://ec.europa.eu/consumers/odr.

Copyright complaints

If you believe your intellectual property rights have been infringed by our Services, please send notice to:

SIMPLISIO INNOVATION SRL Bucuresti, sector 1, Str. Stirbei Voda, nr. 164, bl. 21A, sc. A, et.1, ap.15, Romania Attn: Legal Department, Email: contact@simplisio.ai

Your notice must include: [Keep the list of required information from the template: signature, description of work, location of material, contact info, good-faith belief statement, accuracy statement under penalty of perjury].

General terms

• Assignment. You may not assign these Terms. We may assign our rights and obligations under these Terms to an affiliate or successor in interest. Your consumer rights will not be affected. You can terminate your relationship with us if you are unsatisfied.
• Changes to these Terms or our Services. We continuously develop our Services and may update these Terms or Services due to legal/regulatory changes, security reasons, circumstances beyond control, normal development, or technology adaptation. We will provide at least 30 days’ notice for changes materially adverse to you via email or in-product notification. Changes apply prospectively. If you disagree, you must stop using the Services.
• Delay in enforcing these Terms. Delay by either party in enforcing a provision does not waive the right to enforce it later. If any part is invalid, the rest remains enforceable.
• Trade controls. You must comply with applicable trade laws (sanctions, export controls). Our Services cannot be used in/for embargoed countries/territories or by prohibited parties, or for prohibited end uses. Input must not require export licences.
• Governing law. The laws of Romania will govern these Terms.

Business Use of the Services Addendum

If you use our Services for commercial or business purposes (“Business Use”), the following terms apply in addition to the main Terms. In case of conflict, this Addendum prevails for Business Use.

• Limitation of liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER SIMPLISIO AI NOR ITS AFFILIATES OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER LOSSES, EVEN IF ADVISED OF THEIR POSSIBILITY. SIMPLISIO AI’S AGGREGATE LIABILITY UNDER THESE TERMS FOR BUSINESS USE WILL NOT EXCEED ​​THE GREATER OF THE AMOUNT YOU PAID FOR THE SERVICE GIVING RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE LIABILITY AROSE OR EUR 100. These limitations apply only as far as permitted by law. Some jurisdictions do not allow certain warranty disclaimers or damage limitations, so some terms may not apply, and you might have additional rights.
• Indemnity. If you are a business or organisation, to the extent permitted by law, you will indemnify and hold harmless Simplisio Ai, its affiliates, and personnel from any costs, losses, liabilities, and expenses (including legal fees) from third-party claims arising from your Business Use of the Services, your Content, or your violation of these Terms.
• Governing law (business use). For Business Use, these Terms are governed by Romanian law. All claims arising from Business Use will be brought exclusively in the competent courts of Bucharest, Romania.